![]() Solution: Quit the Elgato Game Capture HD software, and then launch it again.Ĥ) Make sure your computer meets the System Requirements for Elgato Game Capture HD software. Wait a minute, and then attach everything again.ģ) The Elgato Game Capture HD software may need to be reset. Solution: Unplug the Elgato Gaming hardware from the Mac or PC, and video source. Solution: Check the connections at both ends of the USB 2.0 cable, and make sure the cable is connected to your computer, and not a powered USB port on another device, or an USB power adapter.Ģ) The Elgato Gaming hardware may need to be reset. Please try the following steps to see if they help with this issue:ġ) Make sure the USB cable is connected to the Elgato Gaming hardware, and your computer. Step 3: Connect the other end of the capture card with the HDMI cable and then with a monitor or your TV.If your Elgato Game Capture HD video appears on the passthrough TV, but not in the Elgato Game Capture HD software, then some aspect of your Settings or Setup are probably incorrect. Step 2: Connect the USB 3.0 port to your PC To plug the capture card into USB 3.0 correctly, follow the given steps: If you are sure the USB you are using is 3.0, ensure you have plugged the capture card correctly. ![]() So, if it is plugged into USB 2.0, this will not work. Many users don’t know that the capture card is only plugged into USB 3.0. ![]() Note- while performing any fix make sure you have followed the instructions properly as per the description, so you can avoid any loss. It’s time to know about the fixes that assist you in resolving the capture card not capturing audio error quickly. Also, the capture card is chosen as the audio input device in your computer’s sound settings. Configure operating system audio settingsĮnsure your computer’s operating system settings are set up properly to accept audio from the capture card.If this is your issue, contacting the customer support team will be beneficial. Sometimes, there can be a hardware issue with the capture card itself. Some capture cards have various audio output options, including “pass-through” and “capture.” So, based on your requirements, you need to switch between these modes. Ensure you have selected the correct audio input source. There can be specific settings that you need to configure. So, ensure all wires or respective ports are connected to the capture card and the source device.Ĭross-check the capture card software settings. Poor connectivity is the most common reason that is often found among users. ![]() Here, I share common reasons that can be resolved quickly by performing simple troubleshooting steps. There can be many reasons why capture cards do not capture audio. So, when it comes to use, you just connect the capture card to the device you wish to record or stream from to output the data. In addition, you can record audio from the source device with many capture cards, allowing you to record both gaming and commentary easily. The encoded video is then sent to a computer where you can enjoy the live streaming or record it for later viewing. How does a capture card work?Ī capture card takes signals from another device, such as a PlayStation, Xbox, or Nintendo Switch, to encode it into different formats that can be recorded and streamed. ![]() As a result, you’ll experience lag-free, superb gaming quality. A capture card can record content and prepare it for streaming in a way that maintains quality without stressing your computer or game console because it’s independent of your devices. In addition, with a capture card, you don’t need to worry about quality. ![]()
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